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Custom Domains

Use your own domain for the chat widget and shareable links.

Overview

Custom domains allow you to serve the chat widget and shareable links from your own domain instead of the default platform URL.

Setup

  1. Navigate to Settings > Custom Domains
  2. Enter your desired subdomain (e.g., chat.yourdomain.com)
  3. Add the following DNS records:
TypeNameValue
CNAMEchatcustom.your-platform.com
  1. Click Verify to confirm DNS propagation
  2. SSL certificate is automatically provisioned

Benefits

  • Brand consistency: Widget loads from your domain
  • Trust: Users see your domain in the browser
  • Shareable links: chat.yourdomain.com/agent-name instead of platform URLs

Troubleshooting

  • DNS propagation can take up to 48 hours
  • Ensure no conflicting A/AAAA records exist for the subdomain
  • SSL provisioning requires the CNAME to be active first

REST API

Programmatic access to your AI agent via HTTP endpoints.

Event Listeners

React to chat events in real-time with JavaScript callbacks.

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OverviewSetupBenefitsTroubleshooting